Frequently asked questions
Which Nail Art category does my set fall into?
Please contact us through the chat box and describe in detail how you want your set to look and upload pictures of similar designs.
How long will it take for my order to be ready?
Orders will be ready approximately 3 weeks from the time they are paid for. To find out the exact date when they will be ready, please contact us in the chat and write your order number.
Can I reuse my nails?
Your press-on nail set is reusable, and its lifespan depends on how well it is cared for. Check our care guide on the website where we explain how to apply, remove, and protect them to enjoy your nails for as long as possible!
How long will my press on set last?
There are two methods of application: double-sided adhesive stickers or glue, both of which are found in the application kit received with each order. Adhesive stickers last 1-3 days, while glue lasts 1-3 weeks. Check out our tutorial page with more instructions on how to correctly apply the press-on nail set.
Which nail application method is better?
Adhesive stickers are perfect for 1-3 days of wear. This method does not leave residues on the nails. If you apply the set with glue, it will last between 1-3 weeks, and after you remove them, a small glue residue will remain on the back of the press-on nails, which you will need to remove with a buffer to smooth the surface.
What do I do if I run out of glue?
You can purchase more glue or adhesive tabs here.
Can I cancel my order?
The order can be canceled within 2 working days of placing it. Since our products are handmade and sized to the customer, orders cannot be canceled after this deadline.
One of my nails broke! What should I do?
You can order a new nail through our care and repair service. Don't forget to provide all the information so we can recreate your nail. Also, we encourage you to check the care guide on the site that contains useful information to protect your nail set and natural nails.
I want to change something about the design.
For changes to our Made to Order nail sets, please contact us by email where you specify your order number and the changes you want made at store@hotinnailz.com. Please refer to our Made to Order page or our Terms and Conditions to check if you are eligible for changes.
I want to return my products.
Please refer to our Terms and Conditions to find out if you are eligible to return your products.
If you are, use our Return Form.